How long do I have to request a return?
You may request a return within 30 calendar days after receiving your order. This window covers the time you have to contact us, not the deadline for the returned parcel to arrive back at our facility. When reaching out, include your order number along with details about the item and its current condition so we can review your request properly.
Is return shipping free?
Free return shipping is not promised. Once you contact us to start a return, we will provide the correct return address and instructions. Any applicable return shipping costs and arrangements will be confirmed for your specific case before you send the item back, so there are no surprises.
When will my refund appear in my account?
After we receive your returned item and complete any necessary verification, we process the refund within 7 calendar days. How quickly those funds actually show up in your account depends entirely on your payment provider or bank, as processing times vary between institutions.
Do you guarantee a specific delivery date?
We do not promise a fixed delivery period. Order preparation depends on the specific items you purchase, and transit times vary based on your destination, the chosen shipping service, carrier conditions, and any customs procedures that may apply. We recommend reviewing the available shipping options during checkout before finalizing your order.
How can I track my package?
Where tracking is available, you will receive details to follow your order's progress. Keep in mind that carrier updates may not appear immediately after shipment. If you need help locating your tracking information or have concerns about a delay, reach out to our support team with your order number.
What should I do if my order arrives damaged or goes missing?
If a package is missing or arrives damaged, contact our support team right away. Be sure to include your order number, any available tracking details, and photographs of the damage if relevant. This information allows us to review your case thoroughly and discuss the appropriate next steps with you.
Are taxes and import duties included in the listed prices?
Unless otherwise stated, product prices shown on Taskpixel exclude applicable sales tax, value-added tax, or other government-imposed fees. Where required by law, tax will be calculated and added to your order at checkout. You remain solely responsible for any additional duties, taxes, or import fees imposed by your local jurisdiction upon delivery.
What payment methods do you accept?
Taskpixel accepts payments via credit card, e-wallet, and PayPal. All prices displayed on the site are listed in USD unless otherwise indicated. Final charges reflect applicable taxes and fees calculated during the checkout process. Please note that pricing errors may occasionally occur; we reserve the right to correct such errors and cancel orders placed at incorrect prices.
Can I change my shipping address after placing an order?
Always check your shipping address carefully before submitting an order. If you notice an error after purchasing, or if you need to discuss delivery to a different location, contact our support team as soon as possible with your order number so we can look into the situation before the item ships.
Do I need to create an account to place an order?
To access features like placing orders, saving preferences, or submitting content, you must create an account with Taskpixel. You must be at least 16 years of age to register. Ensure all information provided during registration is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
